Getting Started

Creating a new user account

Step-by-step instructions to creating a new help desk account.

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First steps to setting up your helpdesk portal

How to set up your support widget and email addresses, teams and agents, customize appearance, and add Google Analytics.

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Separate Superuser and Agents

How to separate roles and keep supporters away from portal administration.

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Converting your support email into tickets

How to link your helpdesk portal with your support@... email account(s).

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Adding Google Analytics code

A quick guide on adding Google Analytics to your helpdesk.

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Managing support Teams

Learn how to organize your Agents into support Teams.

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Managing support Agents

Learn how to create and manage your agents' accounts.

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